Meet Meritech 
Ready to Join the Hygiene Revolution?  

With a 12-second wash cycle that uses 75% less water than a manual handwash (while eliminating the same 99.9% of pathogens), Meritech's CleanTech Automated Handwashing technologies are changing the hygiene game for thousands of companies in food production, packaging, entertainment, travel, and more. 

We’re looking for a customer-focused Account Services Coordinator to support our CleanTech Plus program and ensure a smooth, positive experience for our customers. You’ll manage account onboarding, order processing, recurring shipments, and contract renewals, while coordinating across departments to resolve billing issues and keep operations on track. This role focuses on post-sale follow-through, maintaining agreements, and facilitating timely resolution of invoices.

The ideal candidate enjoys interacting with customers, is detail-oriented, organized, and thrives in a fast-paced environment. This is a great opportunity to join a collaborative company where teamwork ensures customer partnerships continue to thrive.

What You'll Do
As a hygiene expert at Meritech, you will:

• Coordinate internal workflows to ensure accurate onboarding of new accounts, including account set-up, order entry, contract verification, and internal handoff of communication.
• Track and manage active customer contracts associated with the Meritech CleanTech Plus programs:
  • Prepare renewal information for contracts approaching expiration and proactively engage customers to secure timely renewal purchase orders.
  • Update agreements, helping to maintain continuity of service and support sales forecasts.
  • Process Sales Orders for products associated with the CleanTech Plus programs.
  • Ensure order accuracy for recurring product shipments.
• Provide order status, product information, account status, and pricing to customers either via email or from inbound phone calls in a professional manner. Provide clear and timely responses to inquiries.
• Serve as an intermediary between the accounting team and the customer to help resolve billing or invoicing questions, ensuring discrepancies are addressed promptly and payment is not delayed.
• Use multiple software systems (Microsoft Dynamics GP, Salesforce, SharePoint, Excel) for items such as order processing, account management, contract management and invoice review.
• Collaborate interdepartmentally to ensure alignment, resolve any sales-related issue, and ensure customer request and issues are addressed.
• Maintain close and effective communication with co-workers in sales, office, and warehouse, ensuring internal teams are aligned to customer needs.
• Support department and company-wide sales goals.

What We Offer 
As a Meritech team member, you’ll receive:

• $25.00 - $27.00 per hour to start, payroll every other Thursday.
• A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions.
• 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure. 
• Paid company holidays. 

Job Requirements
We’re looking for someone who is:

• Accuracy and strong attention to detail, especially in data entry and financial documentation, with a desire to deliver high-quality and accurate work while navigating and working from multiple systems.
• Strong organization, listening and communication skills (written and verbal).
• Excellent people skills, with a positive and enthusiastic demeanor, with the ability to balance customer service with internal priorities by using good judgement and problem-solving skills.
• Ability to work effectively as part of a team and independently.
• Highly dependable with strong follow-through and a strong work ethic.
• Comfortable in fast-paced, deadline-driven environments.
• Previous experience in customer service, data entry, and operations, is preferred.
• Experience working with purchase orders, contracts, or billing processes is a strong plus.
• 2+ years in a customer-facing, post-sales, or operations support role (B2B preferred).
• Proficient with Salesforce, Microsoft Office Suite, and SharePoint.
• Bachelor’s degree in business, communications, or related field preferred.
• Able to regularly perform the following physical requirements, with or without accommodations:

- Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones.

- Frequently: Communicate via phone call, email, chat, and other methods with customers, internal staff, and others.  

- Frequently: Prolonged periods working at a desk and/or computer. 

- Occasionally: Must be able to lift up to 15 pounds at a time.

Meritech Employee Management, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, color, sex, national origin, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based factor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice.